Topic: .doc & .docx files print error

Hello John

Using dropzone v3.6.0 and microsoft word last version v15.21.1 if i try to print any .doc or .docx file printing start perfect but the paper comes out blank.

Instead, try to print any .pdf or .txt or image file and printing  is fine.

Re: .doc & .docx files print error

Can you please check which version of the Print action you're using? If you open your Dropzone grid and right click on the Print action and click 'Edit' it will say in the 'Version' field. Please also click the 'Check For Action Update' button and see if it does an update. The latest version of the Print action is version 1.1 so this is the version you should have.

After ensuring you have the latest version of the print action please try printing a .doc or .docx file again.

Re: .doc & .docx files print error

Checked...i have last version v1.1 ...: 

But print still does not work well.

Re: .doc & .docx files print error

Can you please download, unzip and double click to install the action from:

This is a specially modified version of the Print action that provides extra debugging output.

Please add this modified action to your grid and drop a .doc or .docx on it. After it fails, please open your Dropzone grid, click the white settings gear and choose 'Debug Console' from the menu. Then paste me the Print Debug task output. This should help me determine the problem.

Re: .doc & .docx files print error

Here is the console debug:

[Launching task with command line: runner.rb task-66131]

Task description file task-66131:

ACTION: "/Users/Flaubert/Library/Application Support/Dropzone 3/Actions/Print Debug.dzbundle"
EVENT: "dragged"
VARIABLE: "dragged_type" "files"
VARIABLE: "support_folder" "/Users/Flaubert/Library/Application Support/Dropzone 3"
VARIABLE: "app_version" "3.6.0"
ITEMS: "/Users/Flaubert/Desktop/Ranos de paghe.docx"

osascript -so <<END
tell application "Microsoft Word"
    open POSIX file "/Users/Flaubert/Desktop/Ranos de paghe.docx"
    print the front document with properties {target printer:"EPSON_AL_MX200DNF", copies:1, error handling:standard} without print dialog
end tell
osascript: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/QXPScriptingAdditions.osax" cannot be used with the current OS because it has no OSAXHandlers entry in its Info.plist.
Finish_Message: Printing...
URL: 0

[Task completed]

Re: .doc & .docx files print error

OK, can you try printing the file normally through MS Word and verify it prints correctly?

Everything looks totally normal from that output - so I'm wondering if Word is printing files correctly normally. Can you also try the action after a reboot and before opening MS Word. So like reboot, then before opening any other apps or doing anything drop the docx on the Print action and see if it still fails.

And you say the problem is that it's just printing a single blank page?

Re: .doc & .docx files print error

Opening the document with word and throwing printing from word all is well.

But i discovered this:

if i open word and leave it open and then i get the .docx file in dropzone for printing, no blank page: all ok


if don't open word and take the file .docx and put it in dropzone print: blank page is the result.

8 (edited by flaubert71 2016-05-02 10:26:39)

Re: .doc & .docx files print error

A little video

Re: .doc & .docx files print error

OK, I have made some changes to the action. Can you please remove your current Print action from Dropzone and then install the one from:

And see if that fixes it.

Re: .doc & .docx files print error

Hello John.

Removed current and installed the new print action but unfortunately same results as before: blank page with .doc and docx

Debug console